Refund Policy
Legal > Refund
Updated: 2026-07-15
BESTE IPTV offers a 7-day money-back guarantee on all new subscriptions. We want you to be confident in your purchase, and this policy explains exactly how our guarantee works, how to request a refund, and what is excluded.
7-Day Money-Back Guarantee
If you are not satisfied with your BESTE IPTV subscription, you may request a full refund within 7 days of your original purchase date, provided the request is made in good faith and is not related to excluded circumstances listed below.
How to Request a Refund
To request a refund within the guarantee period, contact us on WhatsApp at +33 6 44 65 00 96 (wa.me/33644650096) with your order details. Our team will confirm your request and process eligible refunds within a reasonable timeframe, generally within a few business days.
After the 7-Day Window
Once the 7-day guarantee period has passed, subscriptions are considered prepaid and non-refundable, except where a refund is required by applicable law. We encourage you to test the service thoroughly during the guarantee period before it expires.
Exclusions
The following situations are not eligible for a refund, whether within or after the 7-day period:
- Dissatisfaction caused by your internet service provider's speed, stability, or restrictions
- Incompatibility with a device or app that was not verified with us prior to purchase
- Change of mind after the 7-day guarantee period has expired
- Suspected or confirmed account sharing, resale, or abuse in violation of our Terms & Conditions
- Partial use of a subscription followed by a refund request after day 7
Technical Issues First
If you experience buffering, channel outages, or login problems, please contact our support team via WhatsApp before requesting a refund. Most technical issues can be resolved quickly, and we are happy to help troubleshoot, replace access credentials, or extend your subscription where appropriate.
Chargebacks
We ask that you contact us directly before initiating a chargeback with your bank or payment provider. Unauthorized chargebacks made without first contacting our support team may result in suspension of your account while the matter is investigated.
No Automatic Renewal
BESTE IPTV subscriptions are prepaid for a fixed term (such as 3, 6, 12, or 24 months) and are ordered manually via WhatsApp. We do not automatically renew or charge your payment method without your explicit, separate order for a new term.
Changes to This Policy
We may update this Refund Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our service after changes constitutes acceptance of the updated policy.
Contact Us
For all refund requests and questions, contact us on WhatsApp: +33 6 44 65 00 96 (wa.me/33644650096).
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